FAQ TAFE VC Helpdesk ticket system

Why has TAFE VC introduced a ticket system?
We have introduced this system to ensure we accurately track the volume and types of support you require. Based on this data we can ensure our, documentation, workshops, technical information, training and “how to” videos are meeting your needs. Furthermore a system such as this will adapt our services to you as required

So how do I log a request and what’s the web address?
TAFE VC has created a “how to” video. You can view this via http://www.tafevc.com.au/tafevc3/videos.htm

Who can log a ticket request?
The ticket system is available to Provider Administrators. TAFE VC looks to Provider Administrators to be their institutions “in-house” experts for the Teaching staff and Student body.

What should I do if I need to report an emergency TAFE VC system failure?
In these instances please contact us on 1800 896 122. For all other request please log a helpdesk request.

How does TAFE VC process and direct phone calls or emails from Teachers or Students?
Should ever a student contact TAFE VC we will always direct them back to their respective institution. We do this as we have no way of verifying who they say they are. Occasionally a Teacher might make contact with us. We attempt to assist where possible but will direct them to their PA as we appreciate you also need to keep tack of the kinds of support your Teaching staff need.

What should I do if I misplace my login details or what if a PA leaves and a newbie starts? Who takes care of the Helpdesk usernames and passwords?
Please contact us via help@tafevc.com.au and one of the TAFE VC to will re-issue your details or create a new account ASAP.